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Bharat Udyog Systems

After-sales service

Customers register warranties and raise service requests by scanning the product.

  • Customers scan the machine, no calling around
  • Warranty found from the serial number
  • Every request has an owner and a promised response time
Ask on WhatsApp (opens WhatsApp)
SPSahyadri Pumps

Point your camera at the sticker on the machine

Scan for serviceCP-75, 7.5 kWSr. SP-24-08817

Code found

Centrifugal pump

CP-75, 7.5 kW, Sr. SP-24-08817

Under warranty until 14 Mar 2027

Registered to Gujarat Dyechem, Vapi

Raise a service requestOrder a spare part

What’s wrong?

BreakdownInstallationSpare partComplaint

Pump trips after ten minutes. Motor body is very hot.

2 photos added

Send request

Request raised

SR/26-27/0214

We’ll respond within 4 hours. Updates come on WhatsApp.

Machine

Centrifugal pump, Sr. SP-24-08817

Problem

Breakdown, 2 photos

WhatsApp from Sahyadri Pumps

SR/26-27/0214: Ravi Patil will visit tomorrow at 10:30 am, with a motor winding kit.

Reply 1 to confirm, 2 to change the time.

1

  1. Raised
  2. Assigned to Ravi Patil
  3. Visit tomorrow, 10:30 am
  4. Resolved
  1. After-sales service
  2. Operations overview

Feeds the operations overview, where owners see the whole business.

सर्विस बोर्ड

Every request has an owner and a clock.

Pick a request and move it along.

SR/26-27/0214

New

Gujarat Dyechem, Vapi, breakdown

Centrifugal pump, 7.5 kW

  1. 1New
  2. 2Assigned
  3. 3Visit scheduled
  4. 4Resolved
  5. 5Closed

Waiting for an owner.

First response0 h 38 m of 4 hours

Within the promise

OwnerNot assigned yet

बिक्री के बाद भी साथ

Service that starts at the machine.

  • A QR code on every machineCustomers scan it to register, ask for service or order a part. No app.
    Scan for service and warrantyCP-75, 7.5 kWSr. SP-24-08817
  • Warranty tied to the serial numberRegistered once, found instantly every time the machine is scanned.
    Serial
    SP-24-08817
    Customer
    Gujarat Dyechem, Vapi
    Installed
    14 Mar 2025
    Valid until
    14 Mar 2027

    7 months used of 24

  • A promised response for every kindYou set the promise. Late requests are escalated before the customer calls.
    BreakdownFirst response in 4 hours
    WarrantyFirst response in 1 day
    InstallationFirst response in 2 days
    Spare partFirst response in 1 day
  • Anything after the saleInstallations, spare parts and complaints follow the same steps.
    • Pump set with panel, 3 unitsInstallation
    • Mechanical seal, 2 setsSpare part
    • Paint damaged in transitComplaint

स्कैन से समाधान तक

From scan to solved.

The customer hears about every step on WhatsApp, so nobody calls to ask.

  1. 1

    Scan

    The customer scans the machine

  2. 2

    Request

    Problem and photos, in one form

  3. 3

    Assign

    An owner, by area or kind

  4. 4

    Visit

    Booked and confirmed on WhatsApp

  5. 5

    Resolve

    Work done, parts used, notes

  6. 6

    Close

    Only after the customer confirms

Closed means confirmed.A request closes only when the customer says it’s fixed.

हर वादा मापा गया

Response times, measured for you.

Average first response
2 h 05 m
Closed within the promise
92%
Machines with repeat breakdowns
3

This month, for the Vapi team. The same numbers feed the operations overview and each engineer’s team performance.

Also included

  • Photos from the customer
  • Warranty registration by QR
  • Spare part requests
  • Installation scheduling
  • Escalation when a promise slips
  • Updates on WhatsApp and email
  • Service history per serial
  • Excel export of every request

पहले और अब

Same week. Register, and live.

Drag the handle across.

Service register and warranty cardsAfter-sales service, right now

Service register

Book 4, Oct 2026

  • 21 OctGujarat Dyechem, pump tripping
  • 20 OctShah Textiles, installation, 3 units
  • 19 OctPatel Agro, warranty claim
  • 18 OctKaveri Infra, seal, 2 sets
  • 17 OctMehta Engg., pump not starting

Warranty card

Serial no. ____________

Date of sale ________

Customer to post it back

3 missed calls today

SPService requests

4 open, 1 late

  • 0214Gujarat DyechemNew
  • 0211Shah TextilesLate
  • 0209Patel AgroVisit booked
  • 0205Kaveri InfraResolved
  • 0201Mehta Engg.Closed

Warranty registered

Sr. SP-24-08817, by QR scan

Valid until 14 Mar 2027

Every request with an owner and a clock

How it works

  1. 1

    The customer scans the product

  2. 2

    They register or raise a request

  3. 3

    Your team is assigned

  4. 4

    The request is closed

Questions?

Do customers need an app?

No. The QR code opens a short form in their phone browser.

Can I see how fast requests are closed?

Yes. Response and closing times show in the operations overview and team performance.

Works well with

Put a QR code on every machine you sell.

Message us. We’ll set up warranty and service for your products.

Chat on WhatsApp (opens WhatsApp)